7 Stars Tools Shipping Policy

1. Delivery Time

  • We usually deliver your order within 1-3 business days.
  • If your address is close to our location and we have logistics facilities, we will deliver as soon as possible, sometimes within a few hours.
(Note: “Excluding order confirmation and package preparation time”)

2. Processing Time

  • Packages are usually processed within 12 hours after order confirmation and payment verification.
  • Processing time may be slightly delayed on Fridays, holidays, and special event days.

3. Shipping Charges / Fees

  • There will be a fixed fee of 2 KD for normal shipping.
  • An additional service charge may apply for expedited delivery to nearby areas.
  • There is a fixed duty exemption limit, free shipping on orders of 200 KD or more.

4. Shipping Area / Coverage

We only deliver to the entire area of Kuwait.

5. Real-time delivery (Same-Day / Express Delivery)

  • If you are located in the [City/Town] area and are close to our supply point, Same Day / One Day delivery may be available.
    Orders must be placed before the specified time for this type of express delivery (before 12:00 AM)

6. Delivery Failure / Returns

  • If the accepted address cannot be reached (e.g.: wrong address, customer unavailable), we will retry delivery and additional charges may apply.
  • If the customer wishes to cancel or return the order, the request must be made before the delivery process begins (as soon as possible).
  • In case of return, the product must be in a clean and unused condition and the return shipping cost will be borne by the customer.

7. Changes to Terms

  • This shipping policy may change over time due to changes in our costs, logistics partners or internal management.
  • The version published on the website will be the latest and effective version.
  • And for every order, when you place the order and are sure that this product is what you need, if everything is fine but you do not receive it, it will be sent back with delivery charges.