7 Stars Tools Return & Refund Policy
At 7 Stars Tools, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility (Conditions)
- Items must be returned unused, in original condition, with original packaging, accessories, and documentation.
- Return requests must be submitted within 29 days of delivery.
- Items that are used, missing parts, or damaged due to customer misuse are not eligible for return.
- If your item arrives defective or damaged, please contact us within 48 hours of delivery with clear photos/videos.
2. Return Process
- To start a return, please contact our support team first. We will guide you through the correct return procedure.
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- Once we receive and inspect the item, we will approve or reject the return based on the conditions above.
3. Refund Policy
- Approved refunds are processed within 7 business days after inspection.
- Refunds will be issued through the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via CASH & bank transfer.
4. Exchange Policy
- Exchanges are available for eligible items and follow the same return conditions.
- Exchange requests depend on stock availability.
- If the requested replacement is unavailable, a refund will be issued instead.
5. Non-Returnable Items
- Used items
- Items damaged due to customer negligence or misuse
- Items returned without original packaging/accessories
6. Contact Us for Returns
Email: support@7starstools.com
Phone: +965 9400 8814
We encourage all customers to inspect items upon delivery. If you have any issues, please reach out within 29 days for return or exchange support.