7 Stars Tools Return Policy
At 7 Stars Tools, customer satisfaction is our top priority. Please review our return policy below:
1. Return Conditions:
The product must be returned in its unused, undamaged condition, along with its original packaging, accessories, and documentation.
If the product arrives defective or damaged, the customer must contact our customer service team immediately upon receiving the product.
Return requests must be made within 7 days of receiving the product.
Products that are used will not be accepted for return.
2. Return Process:
Customers are responsible for the return shipping costs when returning the product.
Once the return request is successfully approved, we will process the refund within 7 business days.
If the customer prefers, the product can be exchanged, subject to stock availability.
Before returning the product, please contact us to ensure we provide the correct return procedure.
3. Non-Returnable Items:
Products that are used or damaged will not be accepted for return.
If the product is damaged due to customer negligence or misuse, it will not be eligible for return.
If the customer wishes to return a product, they must provide a reason for the return.
4. Refund or Exchange:
For returned products, a refund or exchange is possible, but exchanges are subject to stock availability.
Once the return process is completed, the refund will be provided via the original payment method.
5. Contact for Returns:
For returns or exchanges, please contact our customer service team.
Our customer service email: support@7starstools.com
Customer service number: +965 6667 1473
We encourage our customers to thoroughly inspect their products upon receipt. If there are any issues, please reach out to us within the first 30 days of receiving the product for assistance with returns or exchanges.